Frequently Asked Questions

Please visit the Sunrider website to view the video “Why Choose Sunrider?” You may also contact us via email or phone call, and our Business Service Representative will be happy to share the opportunity with you.
Become a Sunrider Retail Customer for free
  • Buy Sunrider® products directly from Sunrider and enjoy online shopping access at Retail Price.
Upgrade your status to Sunrider Preferred Customer! 5 simple ways for you to join for FREE*:
  1. Purchase Kandesn Pure PC-Enrollment Pack at RM592.60 (Normal Price at RM693.00)
  2. Purchase Daily Wellness PC-Exclusive Joining Pack at RM503.50 (Normal Price at RM559.50)
  3. Purchase SunFit321 PC Enrollment Pack - Vanilla / Caramel Macchiato flavor at RM493.60 (Normal Price 559.90)
  4. Purchase a minimum order of RM400 (Retail Price)
  5. Otherwise, you may join as Preferred Customer by paying a membership fee of RM90 per pax.
In addition, you can also enjoy benefits as follows:
  • Enjoy a 5% - 10% off retail price on every purchase
  • Own online shopping account with Sunrider Malaysia
  • Free shipping with minimum single purchase of RM400
  • *No annual renewal fee with minimum an order purchase over 12 months
  • Exclusive online promotions only for Preferred Customers
  • Special birthday rewards with minimum RM400 single order
  • Eligible for Preferred Customer Loyalty Program
  • Exclusive invitation to new products launches
  • 4 x free passes to any Sunrider Malaysia ticketed event yearly

A Sunrider IBO is someone who wants to build a Sunrider business and participate in Sunrider’s Infinity Compensation Plan and automatically enjoy the 15% discount off of Retail Prices.

  • FREE RM20 Product Credit (redeemable on a single order at RM300) when attended New IBO Fast Start Training in 30 days from joining date)
  • Receive Birthday Gift with a minimum single order of 200QV in the birthday month
  • Best-in-class Infinity Compensation Plan
  • Online business canter and one-to-one support
  • No annual renewal fee with minimum RM1,000 IBO price purchase over 12 months
  • Proven marketing tools and business training
To become a Sunrider IBO, you can sign up online and purchase the selection join pack at RM150 comes with signature products and marketing tools:
  1. IBO Wellness Join Pack, included: 5 Fortune Delight Lemon sachets, 5 Nuplus Simply Herbs sachets, 1 single Sunbreeze Essential Oil & 1 Shaker Bottle-Green 350ml and Marketing tools: Infinity Compensation Plan, Getting Started Guide Book, Wellness Mini Brochure, Sunfit 321 Mini Brochure & Kandesn Pure Mini Brochure.
  2. IBO Kandesn Pure® Join Pack, included: 1 Kandesn Pure Foaming Cleanser, 3 Kandesn Pure single use sample set and Marketing tools: Infinity Compensation Plan, Getting Started Guide Book, Wellness Mini Brochure, Sunfit 321 Mini Brochure & Kandesn Pure Mini Brochure.

To become a Sunrider IBO, you must:

  1. Click the “Join Us” link follow the instructions
  2. Purchase the RM150.00 Join Kit

You may purchase Sunrider® products directly by phone, mail, and from Sunrider's website.

Phone
To place an order, call the order line at +603 - 4253 3266, Monday through Friday, between 9:00 am to 6:00 pm MYT.

Sunrider Store
You may visit the Sunrider Store located at Sunrider Malaysia and order products during the following days/hours: Monday–Friday: 9:00 am to 6:00 pm. Orders must be picked up by the end of the business day at Sunrider Malaysia Head Office, located at: 304, Jalan Ampang, 50450 Kuala Lumpur.

Shop Online
You can purchase from our website and choose shop. You may only purchase products from the country you reside and are registered in.

Yes, to enjoy the convenience of buying company-direct from our full inventory of products you will need to to join at least as a Retail Customer.
No, you should only join as an IBO if you are excited about the business opportunity and want to earn an income by selling and sharing Sunrider with others. You can also join as a Preferred Customer and enjoy a 5–10% discount off Retail Prices.
Please contact a Sunrider Business Service Representative by emailing: info@sunrider.com.my
The most frequently used option is "Citylink"; however, we also offer “Pigeon” if necessary.
Hours of operation: Monday–Friday: 9:00 am to 6:00 pm MYT. For any inquiries, please call +603 - 4253 3266.
Domestic credit and debit cards only: Visa or MasterCard, we also accept FPX on our website.
No, Sunrider Malaysia only ships within the country.
Our most popular products include Calli®, NuPlus®, Quinary®, Fortune Delight®, SunnyDew®, SunBreeze®, MetaFull Shake, Smart Gummy®, MetaFull, SunBar®, VitaShake®, Alpha 20C®, Evergreen®, VitaDophilus®, Conco®, Veros®, Bella®, Oi-Lin® Eye Cream, Kandesn® Hand Cleansing Gel, Dr. Chen® Youth Masque, Dr. Chen® Youth Emulsion, SunSmile® Fruit & Vegetable Rinse, SunSmile® Herbal Toothpaste, and many others.
Sunrider® products are manufactured locally at our privately owned and operated Los Angeles Manufacturing Plant, here in Southern California (near our World Headquarters in the City of Torrance). We control all product development, R & D, quality control, product formulation and manufacturing, and final packaging—all in-house! We've been doing it this way for nearly 40 years—long before other companies began trying to play catch-up. We also manufacture in China and Singapore, which supply products to Sunrider consumers in other Sunrider countries and regions outside of the USA.
No! You should continue taking your medication and inform your doctor you are consuming Sunrider® herbal products. You should only stop taking your medication when your doctor advises you to do so. Sunrider® herbal products are intended to nourish the body and improve overall health, not to treat or cure specific diseases or to replace medication.

Yes! If you can eat normal meals, you also can consume Sunrider® products.* Many herbal products on the market are ineffective and some may even be dangerous. However, Sunrider's products are safe, superior, and effective because of very important differences, such as:

  • Formulation and Owners' Expertise:
    Experts in herbal nutrition and medicine, Drs. Tei-Fu and Oi-Lin Chen personally formulate Sunrider's exclusive products. Sunrider uses only the finest herbs that have been proven to be safe and effective for centuries of use in traditional Chinese herbal medicine. This is why Sunrider does not manufacture unhealthy or "fad" products.
  • Thorough Research:
    Sunrider's formulations are the result of thorough research in our state-of-the-art labs. This ensures the safety and efficacy of each product.
  • Extraction and Concentration:
    Rather than simply grinding the herbs and packaging them, Sunrider maximizes the effectiveness of the herbs and retains essential elements and ingredients through its trade-secret extraction and concentration process.
  • Quality Control & Self-Manufacturing:
    Sunrider guarantees stringent quality control and the safety of its products by manufacturing them its own state-of-the-art facilities. Other companies often use subcontractors and cannot supervise the quality-control procedures used to manufacture their products.
    Once you try our products, you'll discover that Sunrider® herbal foods and dietary supplements are simply the best for your body.
    * If you are under a doctor's supervision, please consult your doctor before beginning a new food program.

The materials contained on this website are for informational purposes only. The information should not be considered legal advice and is not intended to create an attorney-client relationship. This website contains general information and is not a substitute for legal advice from a qualified attorney licensed in the appropriate jurisdiction.

Occasionally Sunrider IBOs ask why some of our labels and marketing literature contain warnings such as those found on our SPF products. They feel that because our products are safe there is no need for warnings and are worried that warnings might even hurt sales. While it is true that our products are safe and manufactured according to our strict quality control standards, federal and/or state law sometimes requires certain products sold in the U.S. to carry very specific warning statements.

For instance, all products that contain a sun protection factor (SPF) are considered to be over-the-counter drugs (OTCs) by the FDA and are required to carry a warning on the label that includes a statement that the product is for external use only, should be kept out of the reach of children, and to discontinue use of the product if irritation or a rash appears. Therefore, because products such as Oi-Lin® Natural Emulsion contain an SPF of 30, Sunrider complies with the law by carrying the required warning on the label.

Even some dietary supplements require a warning if certain ingredients are in the product. California state law requires a very specific statement regarding the possible laxative effect of Cassia tora even if there has never been a complaint about a particular product containing this botanical. Therefore, because Cassia tora is one of the ingredients in Sunrider's SportCaps® dietary supplement, the required warning appears on the label and has since 1998 without a negative effect on sales.

Sunrider strives to make the very best products in compliance with all state and federal laws. Therefore, any warnings appearing on our product labels or in our literature should be viewed with confidence because it demonstrates Sunrider's concern for the safety and well-being of our IBOs.

All Sunrider® products are safe! However, the state of California has set labeling standards that are much higher than any other state and even than the FDA. For a complete explanation, please click here.

Return Policy:

Prior to the return of any products, please contact the Business Service Department by email at info@sunrider.com.my or phone +603 4253 3266 to inform us of the return, request our assistance in processing the items as a valid return.

To process a return, the Independent Business Owner (IBO), or customer’s name and address should be printed clearly on the return carton. The return carton must include the following items:

  1. A completed product return form;
  2. All products and containers in question;
  3. A copy of the invoice or the invoice number; and

If the returned products were purchased by a consumer who is not an IBO, the return carton must also include the following items:

  1. A signed receipt with the name, address, and daytime telephone number of both the purchaser and selling IBO; and
  2. The purchaser’s signed statement indicating their reason(s) for returning the product.

If an IBO, Preferred or Retail Customer fails to comply with the requirements stated herein, or if an IBO fails to honor a legitimate refund request by a customer within the 10-day cooling-off period, Sunrider will deduct a 10% processing fee from the reimbursement to that IBO.

Sunrider will reimburse postage on qualified returns, but IBOs must include a copy of the postal receipt. Sunrider literature, marketing materials, and promotional items are not refundable.

10-Day Cooling-off Period

Under the Direct Sales and Anti-Pyramid Scheme Act 1993, IBOs are required to sign a sales contract with consumer who make a purchase of goods or services having a value of RM300 or more. A cooling-off period of ten working days will be granted to consumer who enters into this contract. The IBOs shall deliver the order after the expiry of the cooling-off period.

Damaged/Defective Product Return Policy

Damaged or defective products must be returned within 14 days of receipt. Failure to comply with the 14-day requirement will result in denial of the claim. When returning damaged or defective products to Sunrider, the customer, or IBO making the return must include the Shipping Discrepancy or Damage Claim Form, packing materials, copies of shipping documents, and a copy of the invoice. The person making the return may request either replacement of the same products or a product credit.

60-Day Return Policy

Preferred and Retail Customers and IBOs must submit product returns for non-damaged and unopened products within 60 days of original purchase from Sunrider for reasons other than damaged or defective products. Sunrider is under no obligation to process a return or provide a refund for any product returned after this 60-day period.

Sunrider will reimburse the customer, and IBOs for the purchase price of the products minus any applicable processing and research fees. Postage for the return will be borne by IBOs / Preferred Customers / Retail Customers.

Any bonuses and commissions paid to IBOs based on the original purchase of returned products will be deducted from the reimbursed amount. Sunrider has sole discretion to subject IBOs to monetary, CV and QV deductions on returned products. Upline IBOs may be subject to monetary, CV and QV deductions based on bonuses previously paid by Sunrider on the returned purchases.

Extra Product Returns

In the event that Sunrider inadvertently ships products that were not included in a product order, Preferred Customers, Retail Customers, and IBOs who choose to keep the extra products must provide full payment for the extra products to Sunrider. Those who choose not to keep the extra products should return them as soon as possible to Sunrider with a completed Shipping Discrepancy or Damage Claim Form and a copy of the invoice.

For shipping inquiries or lost orders please contact the Sunrider Business Service Department at +603 - 4253 3266 or via email at info@sunrider.com.my

Although our products are GMO-free and chemical- and pesticide-free, our exclusive formulas are proprietary in how they are made (cannot be copied), and as you can understand, we wish to protect our trade secrets that Dr. Chen has worked so hard to develop. Unfortunately, the USDA requires that all companies (seeking organic certification) provide the USDA with not only a complete list of ingredients, but they also require that all of their respective “trade secret formula” information be disclosed to them as well, which can eventually be made public. Revealing such information is unappealing to many companies who sell more than single food/herb items, which is why it is common to find organic options for such basic products such as ketchup and mustard, yet not so common when it comes to combination herbal formulations. Because Dr. Chen highly values the exclusivity of our amazing Sunrider® products, we are thus not seeking organic certification at this time.

We certainly realize that gluten in food is a very serious concern for a growing number of people today. And although gluten is naturally occurring in some grains such as wheat, oats, and barley, you'll be glad to know that relatively few Sunrider® foods contain any grains (a few products that do contain wheat, barley or oats are: SunSport® Protein Plus, SunBars, and VitaShake® Strawberry). However, some of our products that do not contain any such grains are: Fortune Delight®, Calli®, NuPlus®, VitaShake® Cocoa, and MetaFull Shake. Generally, we do not test for gluten in Sunrider® products. However, any product that contains one or more grains, will have the information clearly printed in the ingredients on the "Supplement Facts" panel of the label on the product packaging (box, bottle, etc), and such products should be avoided by those with celiac disease or gluten intolerance.

Yes, we proudly display the halal-certified logo on our packaging. To view a complete listing of our halal-certified products, please visit the Halal Product Directory on the IFANCA website and find Sunrider International

Kosher-Certified Products:

Sunrider understands that kosher-certified products are important to many of its IBOs and consumers. Therefore, many of the products manufactured by Sunrider Manufacturing, L.P. are certified kosher by Star-K, one of the most respected kosher-certification agencies in the world. Sunrider® products that are certified by Star-K are also certified by the Chief Rabbinate of Israel, which is the supreme Jewish religious governing body in the state of Israel, controlling many aspects of life, including kosher certification.

Sunrider® Products Certified by Star-K:

Star-K Certification documents, which include complete listings of kosher-certified Sunrider® products, can be viewed here.

Kosher Criteria & Sunrider Quality:

The barometer of Kosher and non-Kosher depends primarily on two variables: the source of the ingredients and the status of the production equipment. Kosher certification, which is the guarantee that the food meets kosher requirements, revolves around these two criteria. Sunrider self-manufactures its products in state-of-the-art facilities, with the highest quality control and carefully formulates all of its products. These factors contribute to achieving kosher certification and to the uncompromised quality of all Sunrider® products.

Questions or Comments about Kosher Certification:

If you have any questions or comments about kosher certification, please view the Star-K contact list here.

Customer Service

Contact US


We are pleased to help you. If you require additional assistance, please contact our Business Service Representatives below.

Business Service Representatives

info@sunrider.com.my

+603 - 4253 3266    9:00 AM to 6:00 PM MYT

Mailing Address:
Sunrider Malaysia
304, Jalan Ampang,
50450 Kuala Lumpur.